Badcock Furniture Washington Georgia Baby Furniture Baby Bed

About Badcock Home Furniture and More

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Badcock Home Furniture and More Reviews

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Page 1 Reviews 0 - 10

Lynn of Merritt Island, FL Verified Reviewer

Original review: Dec. 28, 2021

Purchased 2 Catnapper Recliner Chairs thru Badcock Furniture. Salesperson confirmed that they were real leather and not faux leather. First one started to peel while under warranty. They replaced it and we bought extended warranty. Second one started while out of warranty. Now the replaced chair is starting to peel. Neither Jackson nor Badcock will stand behind their product. Extended Warranty is useless. Would recommend all to stay away from Jackson & Badcock!

James of Titusville, FL Verified Reviewer

Original review: Dec. 18, 2021

I purchased a new bed base, mattress and frame from Badcock Furniture in Titusville on 10-28-2021 which was delivered on 11-18-2021 at a cost of nearly $2,600. The base was suppose to have multiple features, one of which is USB ports under the head of the bed base. On day one the USB ports did not work. I called and they said their tech people were not qualified to work on the base because they are a newer model. They told me the manufacturer would have someone in the area to fix it on the sixth, and if they had time they would let me know and it would be fixed.

I never heard from them again so I called them today, 12-18-2021, and the person who answered the phone informed me that the base was only warrantied by the manufacturer and I would need to contact the manufacturer directly to get them to honor the warranty. He stated that the process would be the manufacturer would try to have me fix it myself and if I can't they would make arrangements to have it fixed. Like are they serious?

I am 66 years old and not in the best health. The chances of me crawling under this bed and working on the electrical components are absolutely zero! DO NOT BUY ONE OF THESE BASES!!! Badcock shirks all responsibility after delivery. They sell the bed base and sell an extended warranty (I did not bite on that fortunately) but if something happens you have to do all the work yourself. Absolutely unacceptable. I will be contacting the better business bureau next, and an attorney if necessary. Either my bed base will work as expected or someone can come pick it up.

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JAnet of Temple, GA Verified Reviewer

Original review: Dec. 3, 2021

We purchased a rug… a Christmas present for our daughter. At time of purchase we were told we couldn't get the display rug as it wasn't for sale that it would have to be ordered and could take 4-6 weeks. Ok not a problem. 2 weeks later we get a call to say that the manufacturer had discontinued this rug and we would have to go in to pick another one. I asked about the display rug and was told that was for another order. I asked them if the other order was placed after ours then we should have it not the people who ordered after. I told her that I needed to speak to my daughter and would call back and she said she would find out when the other order was placed and let me know when I called back.

I called back and was told the display model had been purchased 3 months ago. That's not what they told us when we made our purchase. I told the representative I wanted a refund today and she told me she couldn't do that, that it would be Monday (today is Friday)… I told her that it's funny that my money was taken out of my account the same day as I purchased, but they can't refund when the same day when it's their fault. Then she told me that she wasn't going to listen to me talk to her that way… I was a little mad but said nothing that I don't believe anyone else would have said…Then she hung up on me. I have been on hold with their customer care line for over an hour and still waiting to speak with someone. I will not be purchasing anything else from this Company.

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Michael of Clayton, NC Verified Reviewer

Original review: Oct. 31, 2021

They sold us a reclining love seat as Italian leather and it is fake Corinthian leather. Started fading big time after 6 months. Very disappointed and angry!!!! This was our first time purchasing from them.

Denise of Fort Myers, FL Verified Reviewer

Original review: Oct. 6, 2021

Purchase several items but this one in particular my kids' bunk bed broke a month later after purchase. Well that happen in April and it's almost a new year and the issue is still not resolve. They don't care that my kids have nowhere to sleep. The other bunk bed is not even sold on the website to me, where's the recall?

James of Auburndale, FL Verified Reviewer

Original review: Sept. 29, 2021

In August of 2020 I bought a Best Home Furnishings recliner from Badcock in Auburndale, FL. I needed the chair because I was recovering from surgery and needed a comfortable recliner. It was delivered the same day and I was happy. Yesterday, September 28, 2021, the reclining mechanism broke and I began to look for the paperwork. I found where the reclining mechanism has a lifetime manufacturer's warranty and I was optimistic that I would be able to get another one for FREE. After all, it says FREE REPLACEMENT. It says that I should call the retail establishment where I purchased it. I did. They told me I had to call Best. So I did. They told me I had to call the store. So I did yet again. The man in the store told me he would give my info to the district manager and have him call me. That was yesterday.

Today, 9/29/21, I got a call from the DM. he told me that it wouldn't be FREE as I had to pay shipping for it. I called Corporate and they told me there is nothing they can do for me. So I called Best back again. They asked for the ID number on the bottom of the chair and then told me that anything older than 18 months I would have to pay shipping for the HEAVY part. Come to find out, I didn't buy a "BRAND NEW" chair, I was mislead and bought a chair that was over a YEAR OLD and NO ONE told me about the problem I may have. I am disabled now and cannot afford to pay the hefty shipping cost they want me to pay. I will NEVER buy from Badcock Home Furnishings again as it seems the stuff they sell is SUB-PAR and so is their customer service.

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Dianne of Savannah, GA Verified Reviewer

Original review: July 24, 2021

Went to the store and gave salesperson stock number from website. I was told that did not have one on display but they had one in the warehouse but they could not open the box but she would show me a few on the floor similar. I purchased with the finance company wanting to pay in 100 days. Bought for 399.00 but by time all add on it ended up over 700.00. Then they wouldn't deliver til next week. The day they were suppose to deliver they called 3 times to change time. When they finally got there it was the wrong one. Over week before the right one came. Within 30 days I went out to tell them I wanted a different one. Upholstery made me itch. It's been over a month since they said I would get a different one. Now the delivery has been changed again. The worse furniture store I have dealt with. If they bring the wrong one I'm canceling.

Gabriel of Port Richey, FL Verified Reviewer

Original review: June 17, 2021

My wife and I purchased living room set, bedroom set and dinning set. After everything was delivered the bed frame literally fell apart. It took them about 6 months to come out (pandemic) which we completely understand. When they finally came out they didn't have all the parts and had to wait another month and they finally got it taken care of.

Fast forward this past week (6/7/21). The sofa couch started to rip. Right where the back cushions meet the back of the couch. Called the extended warranty and come to find out it does not cover this issue. After reviewing the T&C it's purely for accidents, normal wear and tear is not covered. So I spoke to the manager at the store where everything was purchased and she tried her hardest. The higher ups in Badcock confirmed the rips are not covered because when you sit back on the couch it will cause the cushions to rip. With a response like that they are aware the quality of their products are poor, and most likely aware they are defective.

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Gabriel of Bristol, TN Verified Reviewer

Original review: June 11, 2021

We were shopping for a recliner. We found one that my husband liked at Badcock. Unfortunately, they only had the display model. My husband tried several times to talk them into letting him buy the display model but they were adamant that they could not sell it. So we paid for the recliner that they promised would be in within 30 days. When we called to ensure the recliner would be there the day before we were supposed to pick it up, the salesperson told us it didn't come in and wouldn't be in for several more weeks. When we went to the store to discuss it, we noticed the display recliner was missing. The saleslady said, "Guess someone sold it." We asked for a refund but they said since we paid for the chair with a check, they'll have to mail us a check. That made no sense because the check we wrote had cleared weeks prior. These people wasted our time and lied. We're just hoping to get a refund.

Eugene of Milton, FL Verified Reviewer

Original review: April 30, 2021

We purchased an electric reclining lift chair which was a medical necessity for a home bond relative. Within 3 to 4 months, the chair stopped working completely. When we called to report the problem to the store, it took them almost a week to come out. Instead of getting a new motor (which had burned out), they took a motor out of another chair and replaced it with that motor. During this wait period, our Aunt had to set in her wheelchair since she can't get up from any other chair. Within 6 months, the chair stopped working again and it took another week before the repair service came out again and they said the motor had burned out again and they would have to order another one. That was over 3 weeks ago and the chair has still not been repair. We were forced to purchase another lift chair from a "reputable" furniture store.

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Badcock Furniture Washington Georgia Baby Furniture Baby Bed

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